All products available at Prestige Presets are delivered as digital downloads. Refunds are only available if the purchase has not been downloaded. Once a digital file has been accessed or downloaded, it is considered used and cannot be returned or refunded. This policy includes requests related to software compatibility issues.

If you need assistance or are unsatisfied with your purchase, please contact our support team at support@prestige-presets.com. We’re happy to offer one-on-one guidance for installation and usage. Additionally, we provide detailed video and written instructions to help you get the most out of your presets.